Privacy Policy

Effective Date: 08/21/2025
Last updated: 08/21/2025

This Privacy Policy explains how MedFusion Wellness (“MedFusion,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use medfusionwellness.com (this Policy is hosted on our domain and linked from our website footer), interact with our booking tools (including the Mindbody widget), request or redeem promotions (e.g., gift cards/coupons), or receive communications (email/SMS) from us.

1) Information We Collect

a) You Provide

• Contact details (name, email, phone) for booking, reminders, and delivery of promotions (e.g., $20 gift card code).
• Appointment selections and preferences (e.g., sauna session, add-ons like compression therapy).
• Payment details processed by third-party processors when you pay online or in person.
• Wellness information you choose to share to tailor services (we are not a HIPAA-covered entity, but we handle this data with care).

b) Collected Automatically

• Device/usage data (IP address, browser, device type, pages viewed, timestamps).
• Cookies/pixels and similar technologies for required functionality, analytics, and (if enabled) advertising. See Cookies & Tracking.

c) From Service Providers

• Scheduling/booking information via Mindbody or similar platforms.
• Email/SMS delivery and CRM platforms that help us send confirmations, reminders, and (if you opt in) marketing.
• Analytics/ads partners (e.g., Google/Meta) if enabled for site measurement or retargeting.

2) How We Use Information

• Provide and manage services, appointments, and add-ons; deliver promotions (e.g., gift cards/coupons).
• Send transactional messages (confirmations, reminders, operational notices).
• Send marketing messages with your consent (you may opt out at any time).
• Process payments; prevent fraud; maintain security.
• Improve our site, services, and customer experience (including analytics).
• Comply with law; respond to legal requests; enforce our terms and policies.

3) SMS/Text Messaging Disclosure

With your consent, we may send SMS messages for appointment confirmations, reminders, and promotional offers.

• Consent: By providing your mobile number and opting in, you agree to receive SMS from MedFusion Wellness. Consent is not a condition of purchase.
• Frequency: Message frequency varies.
• Cost: Message and data rates may apply.
• Opt-Out: Reply STOP to cancel at any time. Reply HELP for help.
• Support: Email info@medfusionwellness.com or call 512-221-2130.
• Delivery: Carriers are not liable for delayed or undelivered messages.
• Sharing: We do not share mobile information, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes.

4) Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and—if enabled—support advertising/retargeting. You can control cookies via your browser settings and, where offered, our cookie banner. Blocking some cookies may impact site functionality. Do Not Track signals may not be recognized by all systems.

5) How We Share Information

We do not sell personal information. We may share limited data as follows:

• Service providers/processors who operate our scheduling, payment, communications, analytics, or advertising tools.
• Legal/safety purposes (to comply with law, protect rights, safety, or property).
• Business transfers (e.g., merger or acquisition).
• With your direction or consent (e.g., sharing preferences with your therapist/technician).

If you choose to allow third-party advertising cookies, we may disclose limited pseudonymous data for targeted ads; you can disable such cookies at any time. We do not disclose mobile numbers or SMS consent data for marketing or promotional use by third parties or affiliates.

6) Data Retention & Security

We retain information as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable safeguards to protect personal information; however, no method of transmission or storage is completely secure.

7) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8) Your Privacy Choices & Rights

Depending on your location, you may have rights under U.S. state privacy laws (e.g., to access, correct, delete, or obtain a copy of your information; and to opt out of targeted advertising or certain profiling). Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA). To exercise rights or appeal a decision, contact us using the details below. We will verify and respond as required by law. We will not discriminate against you for exercising your rights.

9) Third-Party Links & Widgets

Our site may link to third-party websites or include third-party widgets (e.g., the Mindbody scheduling widget). Their practices are governed by their own privacy policies.

10) International Users

If you access our site from outside the U.S., your information may be processed in the U.S., where privacy laws may differ from those in your country.

11) Changes to This Policy

We may update this Policy from time to time. We will post changes here and update the “Effective Date.” If changes materially affect your rights, we may provide additional notice (e.g., email or site banner).

12) Contact Us

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Please consult your legal counsel to ensure compliance with applicable laws and industry rules (including The Campaign Registry (TCR), CTIA, and TCPA).